Process Stage

Specific content

Involved roles/departments

Remarks

1. Customer Inquiry

Receive customer requirements (product type, specifications, quantity, construction period, etc.), preliminary quotation and solution communication

Business Department

Record customer core needs and confirm basic information

2. Demand confirmation

Detailed coordination of packaging design requirements, material selection, and printing technology, preparation of formal quotations and contracts

Business Department, Design Department

Clarify acceptance standards and liability for breach of contract

3. Design proofing

Design packaging solutions according to customer needs, make samples for customer confirmation

Design Department, Production Department

After the sample is confirmed, it will enter the mass production stage

4. Contract Signing

After the customer confirms the plan and samples, a formal purchase and sales contract is signed and the advance payment is collected

Business Department, Finance Department

Specify payment method, delivery time, etc.

5. Material procurement

Purchase raw materials (paper, ink, auxiliary materials, etc.) according to order requirements, ensure material quality and supply timeliness

Purchasing Department, Quality Inspection Department

Materials must comply with design and environmental protection requirements

6. Mass production

Carry out printing, die-cutting, mounting, assembly and other production processes according to the confirmed plan, conduct quality inspections during the process

Production Department, Quality Inspection Department

Strictly control production progress to avoid delays

7. Finished product inspection

After production is completed, the finished product will be fully inspected for quality (size, appearance, firmness, etc.), unqualified products will be reworked

Quality Inspection Department

Delivery can be arranged only after passing the inspection

8. Packing and delivery

Packing according to customer requirements, contact logistics to arrange transportation and provide logistics information

Warehousing Department, Business Department

Ensure that the goods are intact during transportation

9. After-sales follow-up

After receiving the goods, we will visit the customer to understand their usage and handle after-sales issues (such as quality objections, replenishment, etc.)

Business Department

Maintain customer relationships and collect feedback and suggestions

10. Final payment settlement

After the customer confirms that the goods have been received, the remaining balance will be collected

Business Department, Finance Department

Complete closed-loop management of orders

The process details can be adjusted according to the actual business of the factory, such as adding customized service links or special process treatments.